Hints & Links


  1. We provide services for the entire family, newborns to grandparents. Children less than 18 years old need to be accompanied by a parent, or written parental permission for us to treat the child must be given to the adult accompanying the child.
  2. When scheduling your appointment, please inform the receptionist of the reason for your appointment so that proper time is scheduled.
  3. Please present your insurance card and a picture ID at each appointment.  Be sure to notify us of any changes in your name, address, phone numbers or insurance coverage.
  4. If you are unable to keep your appointment, please notify us 24 hours in advance, or you may be charged for the appointment time we have reserved for you.
  5. We will notify you of lab and x-ray results by mail or phone. If you have not heard from us within two weeks, please call us. (PLEASE ALSO SEE THE WEB VIEW FORM ON OUR WEB SITE)



Office visits are usually required for prescription refills.  The prescription will indicate the appropriate number of refills.  Additional refills are not routinely authorized over the phone. If a prescription request is faxed from the pharmacy to the clinic, please allow at least 48 hours from the time of request for prescriptions to be completed.  Please do not call the office prior to that time.  When you are on your last refill, call to schedule an appointment.  For those with mail order pharmacy benefits, please anticipate your needs.  We do not call in to 1-800 pharmacy numbers, and it may take up to two weeks for your prescription to be filled.


Sometimes, when we prescribe a drug, your insurance company will not approve payment unless we obtain their approval, a process called preauthorization. This is often a very time intensive process that requires our staff to spend excessive amounts of time processing paperwork or waiting on a phone, instead of caring for patients in the office. For this reason, we will usually try to change your prescription to a similar drug that will work just as well. If there is not an acceptable substitute drug, and we agree to do the preauthorization, please be patient with us as we work our way through the appropriate channels for your benefit.